Terms of Service

Effective 6 July 2026 · Last updated 6 July 2026

Template for review. These terms are a starting point and should be reviewed by qualified legal counsel and completed with your legal entity, fees, and governing-law details before use.

These Terms of Service (“Terms”) govern your access to and use of the Prenota booking platform and related services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorised to bind that business.

The Service

Prenota provides software that enables businesses (“Operators”) to publish availability and take and manage bookings from their customers (“Guests”). Prenota is a technology provider; the experiences, tours, rentals, and other services booked through the platform are provided by the Operator, not by Prenota.

Accounts & eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 and able to form a binding contract.

Operator responsibilities

Operators are responsible for the accuracy of their listings, pricing, availability, and policies; for delivering the booked experience; for their own cancellation and refund policy; for any waivers or guest terms they present; and for collecting and remitting any applicable taxes. Operators are the merchant of record for their Guest transactions unless agreed otherwise in writing.

Bookings & payments

Payments are processed by Stripe and are subject to Stripe’s terms. Funds from Guest bookings are settled to the relevant Operator. Prenota’s own fees for use of the Service (if any) are as set out in your plan. You authorise Prenota and Stripe to process payments as described at checkout.

Cancellations & refunds

Guest cancellations and refunds are governed by the Operator’s published policy for the booking. Prenota facilitates refunds initiated by the Operator but is not responsible for an Operator’s refund decisions.

Acceptable use

You agree not to misuse the Service, including by attempting to breach security or access controls, interfering with its operation, scraping or overloading it, uploading unlawful content, or using it to send spam or process fraudulent transactions.

Intellectual property

Prenota and its software, branding, and content are owned by Prenota and its licensors. Operators retain ownership of their own content and data. You grant Prenota the limited licence needed to host and display your content in order to operate the Service.

Disclaimers

The Service is provided “as is” without warranties of any kind to the maximum extent permitted by law. Prenota does not warrant that the Service will be uninterrupted or error-free, and is not responsible for the acts or omissions of Operators or Guests.

Limitation of liability

To the maximum extent permitted by law, Prenota will not be liable for indirect, incidental, or consequential damages, and our total liability arising out of the Service is limited to the fees you paid to Prenota in the 12 months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

Indemnity

You agree to indemnify Prenota against claims arising from your use of the Service, your content, or your breach of these Terms — including, for Operators, claims by your Guests relating to the experiences you provide.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or to protect the Service or its users. Certain provisions survive termination.

Governing law

These Terms are governed by the laws of [jurisdiction — e.g., New South Wales, Australia], and the courts of that jurisdiction have exclusive jurisdiction, without regard to conflict-of-laws rules.

Changes

We may update these Terms from time to time. Material changes will be posted here with a revised “Last updated” date. Continued use of the Service means you accept the updated Terms.

Contact

Questions about these Terms? Email [legal@prenota.example]. Legal entity and registered address: [Company legal name and address].